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Sales Operations Coordinator

2 months ago

Nottingham, Nottingham, United Kingdom Digital Waffle Full time

Join Digital Waffle as a Sales Operations Executive and be part of a dynamic team driving growth in the digital learning industry.

About the Role:

This is an exciting opportunity to work with a leading industry player, delivering innovative technology services to top-tier organizations. As a Sales Operations Executive, you will play a crucial role in supporting the sales team in achieving their goals.

Key Responsibilities:

  • Prepare and manage sales quotations, proposals, and statements of work.
  • Assist in crafting bid and pre-sales response documents, ensuring timely and accurate delivery.
  • Act as a liaison between clients and the sales team, handling inquiries and requests in a professional and courteous manner.
  • Aid the sales team in managing critical client accounts, ensuring seamless relationships and high levels of customer satisfaction.
  • Monitor performance and adherence to sales Key Performance Indicators (KPIs), providing insights for continuous improvement.
  • Handle sales administration duties, including generating reports and conducting data analysis to inform business decisions.
  • Manage client contracts, ensuring compliance and timely renewal.
  • Collaborate with the Finance Department to track monthly activities, providing accurate and timely financial information.
  • Assist in maintaining commercial systems and processes, ensuring efficiency and effectiveness.
  • Provide backup support for sales order processing and financial administration, ensuring seamless day-to-day operations.

Requirements:

Key Skills and Qualifications:

  • Experience in the use of a Customer Relationship Management (CRM) system.
  • Excellent written, verbal communications, and client liaison skills, with the ability to build strong relationships.
  • Proven experience of working well in a similar high-pressure commercial environment, with a strong track record of success.
  • Strong numeracy and written skills to support creation of quotations/proposals, with attention to detail and accuracy.
  • Flexible work ethic with a can-do attitude, combined with a commitment to delivering high-quality results.