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Technical Support Specialist

2 months ago

Liverpool, Liverpool, United Kingdom Searchability® Full time
About the Role

We are seeking a skilled Application Support Analyst to join our dynamic fintech company. As a key member of our engineering team, you will provide technical expertise and support to our clients, ensuring seamless application performance and resolving complex issues.

Key Responsibilities
  • Provide exceptional technical support to clients, resolving SQL Server and bespoke application issues in a timely and efficient manner.
  • Collaborate with the head of engineering to prioritize and manage tickets, ensuring high-quality service delivery.
  • Work closely with the US team to support clients and resolve technical queries.
  • Develop and maintain in-depth knowledge of SQL Server, application support, and ITIL principles.
Requirements
  • Strong background in technical bespoke application support and SQL Server expertise.
  • Excellent problem-solving skills and ability to work in a fast-paced environment.
  • Strong communication and client-facing skills, with experience in ITIL and application support.
What We Offer
  • Remote working opportunities with quarterly visits to our Liverpool office.
  • Competitive salary up to £35,000 and comprehensive benefits package.
  • Opportunities to work on greenfield projects and take ownership of your work.