Service Desk Analyst
6 days ago
Service Desk Analyst - Hybrid- £35k-Azure-Active Directory
About the Role
Movement8 is seeking a highly skilled Service Desk Analyst to join our team. As a key member of our IT department, you will be responsible for providing exceptional customer service to our employees, field teams, and clients.
Key Responsibilities
- Log all incidents and service requests in our service management tool, received via various channels.
- Provide timely and efficient resolution to incidents and service requests, escalating when necessary.
- Install, configure, and maintain hardware and software across a range of devices and applications.
- Provision and manage user accounts and permissions, including onboarding and off-boarding staff.
- Configure new accounts and provision new hardware.
- Ensure our IT knowledge base is up-to-date with information gained from resolving incidents and service requests.
- Provide hands-on support to our customers onsite, based on a weekly rota.
- Maintain personal development, striving to learn new skills and technologies to bring innovation and automation to better processes and procedures.
- Support the adoption and implementation of new applications and functionality within the IT team.
Requirements
- Demonstrable experience in effective troubleshooting of the Windows operating system.
- Effective communication skills via phone, email, and in person.
- Experience in providing excellent customer service in high-growth, changing environments, demonstrating adaptability and resilience to deal with ambiguity and technical complexity.
- Ability to prioritize and manage multiple tasks simultaneously.
- Working knowledge of Microsoft Azure, Active Directory, Exchange, and Office 365.
- Demonstrable knowledge of IT Service Management frameworks (ITIL, COBIT).
- Working knowledge of the Microsoft technology stack.
Desirable Skills
- Demonstrable experience in troubleshooting database and data issues.
- Effective application troubleshooting skills (web, thick client, mobile, API, SAAS).
- Demonstrable experience with Microsoft Dynamics.
About Movement8
Movement8 is a dynamic and innovative company, committed to delivering exceptional customer service and support to our clients. We are looking for a talented and motivated individual to join our team and contribute to our success.
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