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Customer Service Leader

2 months ago

Bristol, Bristol, United Kingdom XC Trains Limited Full time

Customer Service Leader – Bristol

XC Trains Limited is seeking a skilled Customer Service Leader to enhance our operations in the Bristol region. The successful applicant will oversee customer service teams, ensuring that they deliver exceptional service while managing various operational tasks, including team leadership, financial oversight, and compliance with safety standards. This position is vital for maintaining a seamless and secure customer journey.

Key responsibilities include:

  • Directing and guiding customer service teams to achieve organizational goals while fostering a safe working environment
  • Delivering outstanding service to clients and striving for continuous improvement in service delivery
  • Cultivating team members through effective communication and motivation techniques
  • Overseeing financial operations and ensuring adherence to cash handling protocols
  • Executing initiatives aimed at boosting productivity and operational efficiency
  • Guaranteeing compliance with safety regulations and company policies
  • Leading efforts in revenue protection in line with corporate objectives

The ideal candidate will possess a robust background in a similar capacity and demonstrate the following qualifications:

  • Proven ability to manage sizable teams across multiple locations
  • Strong leadership and interpersonal skills
  • Expertise in operational management and catering hygiene
  • Experience in staff oversight and disciplinary procedures
  • Confidence in presenting to senior leadership and challenging existing practices

If you are a committed Customer Service Leader eager to contribute positively to the transportation sector, we encourage you to consider this rewarding opportunity.