Regional Operations Manager

4 weeks ago

Haydock, St. Helens, United Kingdom Modality Partnership Full time

Job Overview

Modality Partnership is seeking a full-time Regional Operations Manager who will excel as a dynamic and versatile leader. This role will encompass strategic and operational oversight across multiple sites within the Modality network, contributing to the Senior Leadership Team's objectives. We are looking for committed individuals who embody our CARE values: Commitment, Accountability, Respect, and Excellence.

This position is ideal for those who are career-oriented and passionate about agile methodologies, implementing effective solutions, and achieving key organizational goals aimed at enhancing healthcare services in Primary Care for improved patient outcomes.

Employee Benefits

As part of our team, you will enjoy:

  • Enrollment in the NHS pension scheme
  • A minimum of 27 days annual leave, plus 8 bank holidays (pro rata)
  • Access to employee discounts and benefits
  • Employee Assistance Programme (EAP)
  • Opportunities for education and career advancement
  • Enhanced family-friendly policies
  • Flexible working arrangements
  • Wellbeing support initiatives

Key Responsibilities

The Regional Operations Manager will engage in a comprehensive management role, requiring strong skills in communication, stakeholder engagement, and operational oversight. The successful candidate will prioritize and implement projects across the organization, collaborating with local divisions and the National Modality Business Support Team to foster innovative practices that align with the strategic goals of the organization.

About Modality Partnership

As one of the largest GP super-partnerships in the UK, we serve over 450,000 patients with a dedicated workforce. We continuously seek to enhance our service delivery through innovative solutions that can be scaled across our organization. Your role will involve working closely with key stakeholders to harmonize operations and improve practices for the benefit of both patients and staff. This position offers a unique opportunity to develop a diverse skill set in leadership and operations, enabling you to drive sustainable improvements in Primary Care.

All employees are encouraged to participate in our employee benefits scheme and NHS pension scheme. We are committed to nurturing our staff through education and career pathways that align with our organizational values of CARE.

Modality Partnership is an Equal Opportunities Employer, dedicated to providing equal employment opportunities for all applicants in accordance with the Equality Act, 2010.

Job Requirements

For a detailed overview of the core responsibilities associated with this role, please refer to the supporting documents section.

You will thrive in this position if you possess a passion for innovative thinking, analytical skills, and a drive to implement solutions that enhance the daily working environment. This role offers the chance to influence service improvements by collaborating closely with leadership teams.

Note: Modality Partnership reserves the right to close this vacancy at any stage during the recruitment process.

Pre-employment Considerations

Vaccination Status

As part of the recruitment process, we will verify the vaccination status of all new hires to manage individual and environmental risks. Support will be provided for those uncertain about vaccinations. Certain roles may require mandatory vaccinations, and evidence will be requested accordingly.

Right to Work Verification

All candidates invited for an interview must demonstrate their right to work in the UK at that time.

References

References must be obtained prior to commencing employment, with one reference being from your current or most recent employer.

Employment History

Please inform us of any employment gaps exceeding six weeks.

Required Skills

Essential Skills

  • Proficient in MS Office applications, including Outlook, Excel, and Word.
  • Ability to lead, motivate, and inspire colleagues at all levels.
  • Strong written and verbal communication skills.
  • Excellent teamwork and customer service abilities.
  • Capable of managing challenging situations and behaviors.
  • Proficient in conflict de-escalation.
  • Systematic and logical approach to work processes.
  • Experience in designing and delivering training.
  • Ability to perform well under pressure and meet tight deadlines.
  • Innovative and creative problem-solving skills.

Knowledge Requirements

Essential Knowledge

  • NVQ Level 4/5 or equivalent experience in a managerial role within a GP setting.
  • Understanding of the healthcare system and its broader context.
  • Proficient in key MS applications such as Word, Excel, Outlook, and PowerPoint.
  • Familiarity with clinical IT systems.
  • Knowledge of staff performance management, recruitment, and HR procedures.
  • Understanding of CQC and governance frameworks relevant to practice services.
  • Awareness of Health and Safety regulations applicable to practice services.

Personal Attributes

Essential Attributes

  • Recognizes the significance of innovation in healthcare.
  • Demonstrates effective communication skills, both written and verbal.
  • Exhibits strong teamwork and customer service skills.

Experience Requirements

Essential Experience

  • Minimum of 5 years in Primary Care or demonstrable transferable skills.
  • At least 2 years of line management experience, preferably in Primary Care.
  • Experience in facilities management.
  • Experience in liaising with tenants.
  • Familiarity with SystmOne or Emis systems.

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