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Fleet Operations Coordinator

2 months ago

Haydock, St. Helens, United Kingdom North West Ambulance Service NHS Trust Full time

Position Overview

The Fleet Operations Team at North West Ambulance Service NHS Trust is crucial in providing support to our frontline healthcare professionals in the administration and management of logistical operations, ensuring the optimal availability of the organization's vehicle fleet.

The role of the Fleet Operations Coordinator, alongside fellow team members, encompasses the management of the Reception Office at the Regional Logistics Centre and executing tasks across various operational streams, including insurance management, accident resolution, fuel oversight, penalty processing, inventory management, and all related vehicle documentation.

As a vital team member, you will be expected to engage in ongoing personal development, which includes participating in training sessions and completing necessary courses.

You will also be responsible for attending meetings and documenting data, minutes, and information that support both management information systems and dashboards.

Meetings will primarily occur via virtual platforms, but there will be occasions requiring in-person attendance across the region, both within the organization and with key external stakeholders as necessary.

Key Responsibilities

Strong communication skills, both written and verbal, along with meticulous attention to detail, are essential for this position, as is the ability to work under tight deadlines.

Fostering effective team collaboration, prioritizing tasks within operational streams, and supporting colleagues with their deliverables as needed are critical components of this role.

Adherence to established protocols and the use of standard operating procedures is required.

Experience with computer systems, including proficiency in Microsoft Office and familiarity with IT applications, web-based platforms, and computerized systems for fleet management is necessary.

Capability to efficiently manage all aspects of the Reception Office environment, including resource utilization and reordering, is expected.

Regular participation in meetings, both internally and with third-party service providers, is required.

Ability to work independently and efficiently with minimal supervision is essential.

About the Organization

North West Ambulance Service NHS Trust delivers round-the-clock emergency medical services to individuals requiring urgent medical attention and transportation.

Our dedicated personnel provide life-saving assistance to patients in the community and facilitate transport to hospitals or care facilities. We also offer non-emergency patient transport services for individuals who need assistance traveling to and from medical appointments due to their health conditions.

In collaboration with other emergency services, we strive to ensure public safety and effective patient treatment during major incidents.

Additionally, we operate the NHS 111 service in the North West, which was established to simplify access to local NHS healthcare services, providing non-emergency medical assistance 24/7.

Job Requirements

Please ensure you review the Job Description and Person Specification thoroughly before proceeding with your application.

Qualifications and Knowledge

Essential

  • Minimum of GCSE/'O' Level qualifications (or equivalent) with grades 4 - 9 in at least five subjects, including English and Mathematics.
  • NVQ Level 3 in Business Administration or equivalent experience.

Experience

Essential

  • At least three years of experience in an office setting, providing a solid understanding of office systems and administrative processes.
  • Proficient in computer applications, particularly Microsoft Word, Excel, and PowerPoint, with a basic understanding of vehicle terminology and insurance regulations.
  • Experience in the Health Service or Public Sector, particularly in an insurance context, handling claims and related matters.

Skills and Competencies

Essential

  • Strong verbal and written communication skills for effective interaction with colleagues and visitors.
  • Commitment to maintaining confidentiality at all times.
  • Able to organize and prioritize workload independently, effectively managing a busy schedule and meeting tight deadlines.
  • Exceptional attention to detail.

Values and Behaviors

Essential

  • Collaborative working - demonstrate inclusive teamwork and address any non-inclusive behavior.
  • Professionalism - exhibit adaptability and take pride in your work.
  • Compassion - act with kindness and integrity towards all individuals.