Customer Service Representative

4 weeks ago


Haydock, St. Helens, United Kingdom Speedy services Full time
Customer Service Coordinator

At Speedy Services, we're looking for a skilled Customer Service Coordinator to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer service to our existing and new customers, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Provide timely and accurate resolution of customer queries and complaints.
  • Communicate effectively with internal teams to ensure seamless service delivery.
  • Proactively identify opportunities to improve customer satisfaction and implement process improvements.
  • Manage and set up alerts for managers to ensure timely resolution of customer issues.
  • Champion process improvements and share knowledge and best practices with the team.
Requirements:
  • Excellent listening skills and natural empathy.
  • Top-notch troubleshooting and problem-solving skills.
  • A genuine passion for customer service.
  • A professional telephone manner.
  • Resilience, understanding, and patience.
  • Good verbal, written, and communication skills.
  • Ability to work to targets and adapt to individual and operational change.
  • High level of integrity and trust.
  • Positive attitude and driven behavior.
What We Offer:
  • 26 days holiday (plus bank holidays).
  • Life assurance.
  • Pension Scheme.
  • Canteen facilities.
  • 95% discount across the Speedy brand.
  • Opportunities for training, development, and career progression.

We're committed to providing a supportive and inclusive work environment that allows our employees to thrive. If you're passionate about delivering exceptional customer service and have a strong desire to make a difference, we'd love to hear from you.



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