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Regional Operations Manager

2 months ago

Haydock, St. Helens, United Kingdom Modality Partnership Full time

Position Overview

Modality Partnership is seeking a full-time Regional Operations Manager who will excel in a multi-faceted managerial role. This individual will collaborate across various divisions within Modality Partnership, providing both strategic and operational oversight as a vital member of the Senior Leadership Team. We are looking for dedicated professionals who embody our CARE values: Commitment, Accountability, Respect, and Excellence.

This position is ideal for career-oriented individuals passionate about agile methodologies, implementing effective solutions, and achieving key organizational objectives aimed at enhancing healthcare services in Primary Care to elevate patient care.

Employee Benefits

As part of our team, you will enjoy numerous benefits, including:

  • Enrollment in the NHS pension scheme
  • A minimum of 27 days of annual leave, plus 8 bank holidays (pro rata)
  • Access to employee discounts and benefits
  • Employee Assistance Programme (EAP)
  • Opportunities for education and career advancement
  • Enhanced family-friendly policies
  • Flexible working arrangements
  • Wellbeing support initiatives

Key Responsibilities

The Regional Operations Manager will engage in a comprehensive, hands-on management role. The successful candidate will demonstrate and apply essential skills such as effective communication, stakeholder engagement, operations management, and the capacity to prioritize and implement projects across the organization. Collaboration with local divisions and the National Modality Business Support Team will be crucial in delivering innovative operational strategies that align with the organization's strategic goals.

About Modality Partnership

As one of the largest GP super-partnerships in the UK, we serve over 450,000 patients and are committed to continuously enhancing our service delivery through innovative solutions that can be scaled across the organization. Your role will involve working closely with key stakeholders to streamline operations and improve practices, ultimately leading to increased patient and staff satisfaction. This position offers a unique opportunity to develop a diverse portfolio of leadership and operational skills that will facilitate sustainable improvements in Primary Care.

All employees are encouraged to participate in our employee benefits scheme and NHS pension scheme. We are dedicated to fostering the development of our team members through educational and career pathways that align with our organizational values of CARE.

Modality Partnership is an Equal Opportunities Employer, committed to ensuring fair employment opportunities for all applicants in accordance with the Equality Act, 2010.

Job Requirements

For further details regarding the core responsibilities of this role, please refer to the supporting documents section. You will thrive in this position if you possess a passion for innovative thinking, analytical skills, and a drive to implement solutions that enhance the daily working environment. This role offers the chance to influence service improvements while working closely with leadership teams.

If you believe this opportunity aligns with your career aspirations and you are ready to embrace the challenges it presents, we welcome your application to join our expanding team of like-minded professionals.

Important Note

Modality Partnership reserves the right to close this vacancy at any stage during the recruitment process.

Pre-employment Requirements

Vaccination Status

As part of the recruitment process, we will verify the vaccination status of all new hires to manage individual and environmental risks. Support will be provided for those who are uncertain about vaccinations. Certain roles may require mandatory vaccinations, and evidence will be requested where applicable.

Right to Work Verification

All candidates invited for an interview must demonstrate their right to work in the UK at that time.

References

References must be obtained prior to commencing employment, with one reference being from your current or most recent employer.

Employment History

Candidates must disclose any employment gaps of six weeks or more.

Required Skills

Essential Skills

  • Proficient in MS Office applications, including Outlook, Excel, and Word.
  • Ability to lead, motivate, and inspire colleagues at all levels.
  • Exceptional written and verbal communication skills.
  • Strong team collaboration and customer service abilities.
  • Capable of managing challenging situations and behaviors.
  • Proficient in conflict de-escalation.
  • Systematic and logical approach to work processes.
  • Competent in designing and delivering training.
  • Ability to perform well under pressure and meet tight deadlines.
  • Innovative and creative problem-solving skills.

Knowledge Requirements

Essential Knowledge

  • NVQ Level 4/5 or equivalent experience in a managerial role within a GP surgery.
  • Understanding of the healthcare system and its broader context.
  • Proficient in key MS applications such as Word, Excel, Outlook, and PowerPoint.
  • Familiarity with clinical IT systems.
  • Knowledge and experience in staff performance management, recruitment, and HR policies.
  • Understanding of CQC and governance frameworks relevant to practice services.
  • Awareness of Health and Safety regulations applicable to practice services.

Personal Attributes

Essential Attributes

  • Recognizes the significance of innovation in healthcare.
  • Demonstrates effective communication skills, both written and verbal.
  • Excellent team collaboration and customer service orientation.

Experience Requirements

Essential Experience

  • Minimum of 5 years of experience in Primary Care or relevant transferable skills.
  • At least 2 years of line management experience, preferably in Primary Care.
  • Experience in facilities management.
  • Experience in tenancy liaison.
  • Familiarity with SystmOne or Emis systems.