Housing Management Specialist
1 day ago
We are seeking a dedicated and skilled Housing Officer to join our team at Service Care Solutions Ltd. The successful candidate will be responsible for providing a high-quality housing management service to local residents, supporting people to sustain their homes and quality of life.
Key Responsibilities:- Provide a high-quality housing management service to local residents, including Anti-Social Behaviour (ASB) management, arrears, tenancy reviews, account management, and tenant sign-ups.
- Be the first point of contact for tenants, maintaining a visible presence, and providing high-quality support and housing management services.
- Manage and report on building safety and compliance.
- Provide responsive and effective service to tenants.
- Lead on housing management tasks, including managing ASB and arrears.
- Maintain accurate records, including Health Wellbeing plans and building compliance records.
- Work with commissioners, care providers, and other partners to ensure tenant needs are met.
- Manage voids and ensure swift and seamless tenant move-ins.
- Foster excellent relationships with Local Authority partners and ensure contractual requirements are met.
- Support residents in accessing benefits and financial inclusion services.
Requirements:
- Previous experience working as a Housing Officer / Tenancy Manager / Housing Partner or similar is essential.
- Knowledge of housing legislation, policies, and procedure.
- Experience of dealing with complex casework both in person and in writing.
- Experience with multi-agency approaches to ASB management.
- Experience of providing good tenancy, housing, and leasehold advice, and knowledge of best practice and compliance procedures.
- Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner.
- Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines.
What We Offer:
- A competitive salary.
- A supportive and collaborative work environment.
- Opportunities for professional development and growth.
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