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Customer Care Representative
1 month ago
We are seeking a highly skilled and empathetic Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through inbound calls, ensuring that our customers receive seamless support during critical moments in their lives.
Key Responsibilities- Provide outstanding customer service through inbound calls, resolving customer queries and concerns in a timely and professional manner.
- Work collaboratively with colleagues to ensure seamless customer experiences, sharing knowledge and best practices to enhance skills and develop processes.
- Utilize our cutting-edge technology solution to make a positive difference in the lives of millions of customers, handling complex and sensitive calls with empathy and respect.
- Participate in comprehensive training programs to develop skills and knowledge, ensuring a high level of customer service and technical expertise.
- Contribute to a supportive and inclusive work environment, fostering a culture of collaboration and continuous learning.
- A competitive salary and benefits package, including a contributory pension scheme, Group Life Assurance, and Group Income Protection.
- Opportunities for career development and growth within Diligenta, a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.
- A comprehensive wellbeing program, including health checks, nutritional advice, and mental, physical, and financial support.
- A cycle to work scheme, interest-free season ticket loans, and other perks to enhance work-life balance.
- A supportive people policy, including Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave, and more.
Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We deliver exceptional customer service to customers on behalf of well-known brands, utilizing our innovative technology solution to make a positive difference in the lives of millions. Our unique approach to customer service and client satisfaction has earned us a reputation as a trusted partner in the industry.
