Service Operations Manager

2 months ago


Leeds, Leeds, United Kingdom Finning Full time

Company: Finning (UK)

Number of Openings:
1

Worker Type:
Permanent

Position Overview:
As a Service Operations Manager, you will be responsible for leading a team of engineers dedicated to providing exceptional customer service. Your role will involve optimizing resources to effectively meet customer requirements while ensuring a high level of service quality.


This position is crucial in maintaining the standards of service delivery that Finning is known for. You will be expected to implement strategies that enhance customer satisfaction and streamline operations.


Key Responsibilities:

  • Oversee daily operations of the service team.
  • Ensure effective communication between engineers and customers.
  • Monitor service delivery metrics and implement improvements.
  • Train and mentor team members to enhance their skills.

Finning is recognized as the largest Caterpillar dealership globally, specializing in heavy machinery and equipment solutions.

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