Service Operations Manager
4 weeks ago
Service Manager Role
We are seeking an experienced customer-focused Service Manager to lead our quality team in a busy department.
The successful candidate will have a strong technical understanding and current or recent experience at management level within the retail motor industry.
Key responsibilities include:
- Organising service activities to ensure efficient and profitable operation
- Managing a team of up to 18, including Service Technicians, Apprentices, Workshop Controller, Service Advisors and Valetor/Driver
- Dealing with customer issues and complaints
- Ongoing monitoring and working to monthly, quarterly and annual targets to maximise profitability
- Maximising commercial opportunities by monitoring customer needs to maintain high levels of customer service
- Effectively marketing and selling service plans and warranties
- Demonstrating good people management and holding monthly reviews with all team members
Working Hours
Monday to Friday 8am to 6pm and one in three Saturdays
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