Service Operations Manager

7 days ago


Leeds, Leeds, United Kingdom D.M Limited Full time

We are recruiting for an experienced customer-focused Service Manager with a strong technical understanding, as well as current or very recent experience at Management level within the retail motor industry.

About D.M Limited

Our business started over 60 years ago and has been in the same family ever since. From our humble beginnings, we have grown to be one of the top car dealers in the country, with an ambition to be among the top 50 soon. Across our businesses, we have a stable workforce of over 450 people, many of whom have been with us for years. We are always on the lookout for nice, genuine people who genuinely care about our customers and have a can-do attitude.

We recruit for attitude and train for skills, which means that although we're often looking for specific technical skills, if you like working with customers and are attracted by our Family Values of Fit, Fun, Family, and Fearless, you'll fit in well here and we'd like to hear from you even if you have no experience of the automotive industry.

We offer manufacturer training for product knowledge to give you the technical skills you need to excel in your role.

What We Offer

You must possess an outrageous ambition to want to be the best and not let anyone stop you.

  • A competitive salary - Basic salary of £35,000 with an OTE of up to £45,000.
  • 22 days annual leave, increasing with length of service.
  • Preferential rates for servicing and repairs on your family and friend's cars.
  • A workplace pension scheme.
About You

We are looking for an experienced customer-focused Service Manager with a strong technical understanding, as well as current or very recent experience at Management level within the retail motor industry.

This is an exciting challenge for an experienced Service Manager with excellent people management and communication skills. Your main focus will be leading a quality team in a busy department to achieve excellent results.

You will be responsible for organising service activities to ensure the department's efficient and profitable operation. You will also be responsible for managing a team of up to 18, including Service Technicians, Apprentices, Workshop Controller, Service Advisors, and Valetor/Driver.

You will also be responsible for:

  • Dealing with any customer issues and complaints.
  • Ongoing monitoring and working to monthly, quarterly, and annual targets to maximise profitability.
  • To maximise commercial opportunities, monitoring customer needs to maintain high levels of customer service.
  • To effectively market and sell service plans and warranties.
  • To demonstrate good people management and hold monthly reviews with all of your team.
Working Hours

Monday to Friday, 8am to 6pm, and one in three Saturdays,



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