Service Operations Manager

4 weeks ago


Leeds, Leeds, United Kingdom D.M Limited Full time

About Us

D.M Limited is a family-owned business with over 60 years of experience in the automotive industry. We have grown to become one of the top 100 car dealers in the country, with a stable workforce of over 450 people. Our recruitment philosophy is centered around attitude and training for skills, making us an attractive option for those who are passionate about delivering exceptional customer service.

What We Offer

  • A competitive salary of £35,000 with an OTE of up to £45,000.
  • 22 days annual leave, increasing with length of service.
  • Preferential rates for servicing and repairs on your family and friend's cars.
  • A workplace pension scheme.

About You

We are seeking an experienced customer-focused Service Manager with a strong technical understanding and current or recent experience at management level within the retail motor industry. As the Service Manager, you will be responsible for leading a quality team in a busy department, ensuring efficient and profitable operation. Your main focus will be on organizing service activities, managing a team of up to 18, and dealing with customer issues and complaints.

Key Responsibilities

  • Dealing with customer issues and complaints.
  • Ongoing monitoring and working to monthly, quarterly, and annual targets to maximize profitability.
  • Maximizing commercial opportunities by monitoring customer needs to maintain high levels of customer service.
  • Effectively marketing and selling service plans and warranties.
  • Demonstrating good people management skills and holding monthly reviews with your team.

Working Hours

Monday to Friday 8am to 6pm and one in three Saturdays.



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