Community Asset Services Coordinator

4 weeks ago

King's Lynn, Norfolk, United Kingdom Freebridge Community Housing Full time

We are pleased to announce an opportunity for an Asset Management Support Specialist on a fixed-term contract to deliver exceptional customer service as part of a dedicated team focused on Home & Community Maintenance. You will be responsible for managing inquiries, ensuring customers are kept informed, and effectively assisting with the planning, prioritization, and completion of various tasks.

At Freebridge Community Housing, we value diversity as a fundamental aspect of our culture. We strive to cultivate a workplace where every individual feels heard, valued, and respected. Embracing a variety of perspectives, experiences, and backgrounds enriches our collective understanding and fosters innovation. By nurturing an inclusive environment, we empower our team members, providing equal opportunities for everyone to excel and contribute to our shared success. If you are dedicated to making a positive impact and believe in the importance of diversity and inclusion, we welcome you to join us in creating a brighter future together.

We are committed to enabling our employees to reach their full potential and uphold a culture of inclusivity. Our employee-centric approach includes hybrid/agile working arrangements (depending on the role), an attractive pension scheme (with employer contributions up to 12%), and numerous other benefits that recognize the hard work of our team. We adhere to our core values: Belong, Own It, Think Customer, One Team One Purpose, and Be the Change.

In alignment with our strategic vision, we aim to develop new housing solutions over the coming years. This strategic plan will be instrumental in achieving our long-term goals and will be critical in establishing a strong foundation for future growth, investment in properties and personnel, and meeting new targets to make a significant impact.

Freebridge Community Housing stands as the largest housing provider in our region, having been established to manage the transfer of homes from local governance. Currently, we oversee approximately 7,000 properties, positively influencing the lives of thousands within our communities. With an annual turnover of £30 million and a workforce exceeding 200, including our dedicated Property Services team, we have made significant strides in enhancing the living standards of our tenants.

Please note this position is a fixed-term contract.

Key Responsibilities

  • Utilize various communication channels to address and respond to customer inquiries, including:
    • Assessing customer issues related to their homes or community areas for necessary repairs.
    • Processing requests for modifications to homes that require approval.
    • Facilitating applications for adaptations to support independent living.
  • Collaborate with colleagues to manage customer requests and inquiries, taking ownership of the process.
  • Establish and maintain strong working relationships with contractors, surveyors, and operational staff to foster continuous service improvements.
  • Comprehend customer circumstances and availability to effectively prioritize and schedule tasks, minimizing disruption.
  • Assist in communicating with customers regarding planned works, complaints, repairs, landlord permissions, adaptations, and more.

Required Skills and Experience

  • Exceptional planning and organizational abilities with a knack for managing competing priorities.
  • Strong verbal communication skills, adaptable to various audiences and situations.
  • Meticulous attention to detail.
  • Experience in a customer-focused, fast-paced environment.
  • Customer-oriented mindset with a commitment to maintaining service standards.

Benefits

  • Competitive salary of £28,266.00 per annum (fixed-term contract)
  • Full-time hours of 37 per week, Monday to Friday.
  • Flexible working arrangements.
  • Comprehensive pension scheme.
  • Access to an Employee Assistance Program.
  • Collaborative, customer-focused work environment.
  • Employee discounts including numerous high street offers.
  • 25 days of annual leave plus bank holidays (increasing to 30 days after five years).

  • Asset Coordinator

    1 week ago

    King's Lynn, Norfolk, United Kingdom Algeco UK Limited, Manor Drive, Peterborough PE4 7AP Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to join our team as an Asset Coordinator at Algeco UK Limited. As an Asset Coordinator, you will play a critical role in ensuring the seamless execution of our delivery and collection services to our customers.Key ResponsibilitiesCoordinate with our Support Services and Transport teams...

  • Housing Asset Coordination Officer

    4 weeks ago

    King's Lynn, Norfolk, United Kingdom Freebridge Community Housing Full time

    We are pleased to announce an opportunity for an Asset Management Support Specialist on a fixed-term contract to deliver exceptional customer service as part of a dedicated team focused on Home & Community Maintenance. You will be responsible for managing inquiries, ensuring customers are kept informed, and effectively assisting with the planning,...

  • Project Coordinator

    3 days ago

    King's Lynn, Norfolk, United Kingdom Algeco UK Limited, Manor Drive, Peterborough PE4 7AP Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Project Coordinator to join our Asset Management team at Algeco UK Limited. As a key member of our team, you will be responsible for coordinating projects from start to finish, ensuring seamless execution and customer satisfaction.Key ResponsibilitiesCoordinate with Support Services and...

  • Project Coordinator

    3 days ago

    King's Lynn, Norfolk, United Kingdom Algeco UK Limited, Manor Drive, Peterborough PE4 7AP Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Project Coordinator to join our Asset Management team at Algeco UK Limited. As a key member of our team, you will be responsible for coordinating projects from start to finish, ensuring seamless execution and customer satisfaction.Key ResponsibilitiesCoordinate with Support Services and...

  • Asset Management Support Specialist

    4 weeks ago

    King's Lynn, Norfolk, United Kingdom Freebridge Community Housing Full time

    We are pleased to announce an opportunity for an Asset Management Support Specialist on a fixed-term contract to deliver exceptional customer service as part of a dedicated team focused on Home & Community Maintenance. In this role, you will take responsibility for inquiries, ensuring customers are kept informed while effectively assisting with the planning,...

  • Delivery Support Coordinator

    1 month ago

    King's Lynn, Norfolk, United Kingdom Freebridge Community Housing Full time

    We have an exciting opportunity for a Delivery Support Coordinator on a part time basis of 15 hours per week. You will be responsible for providing a professional and efficient customer service as part of a dedicated team for Home & Community Maintenance.We are passionate about empowering our people to be the best they can be and are committed to a culture...

  • Service Coordinator

    2 days ago

    King's Lynn, Norfolk, United Kingdom Health West Norfolk Full time

    About the RoleHealth West Norfolk is seeking a highly organized and detail-oriented Service Coordinator to join our team. As a key member of our administrative staff, you will play a crucial role in ensuring the smooth operation of our Referral Support Service and 24hr ECG service.Main ResponsibilitiesProvide Exceptional Customer ServiceTimely and accurate...

  • Service Coordinator

    2 days ago

    King's Lynn, Norfolk, United Kingdom Health West Norfolk Full time

    About the RoleHealth West Norfolk is seeking a highly organized and detail-oriented Service Coordinator to join our team. As a key member of our administrative staff, you will play a crucial role in ensuring the smooth operation of our Referral Support Service and 24hr ECG service.Main ResponsibilitiesProvide Exceptional Customer ServiceTimely and accurate...

  • Community Administrative Support Coordinator

    4 weeks ago

    King's Lynn, Norfolk, United Kingdom Norfolk Community Health and Care NHS Trust Full time

    Position Overview Are you a proactive, adaptable, and confident individual with exceptional organizational, interpersonal, and communication abilities? If so, we invite you to consider this opportunity. In this role, you will deliver a comprehensive and confidential administrative support service to the Community Health Team, contributing to the...

  • Customer Service Coordinator

    4 weeks ago

    King's Lynn, Norfolk, United Kingdom Sanctuary Group Full time

    Customer Service CoordinatorBecome a vital member of our organization at Sanctuary Group, where our mission is to offer tailored housing, care, and support services that empower individuals to achieve independence. In the role of Customer Service Coordinator, you will be instrumental in providing outstanding service to our clients.Key Responsibilities:Serve...

  • Support Services Facilitator

    4 weeks ago

    King's Lynn, Norfolk, United Kingdom Hilton Community Services Ltd Full time

    Position OverviewSUPPORTED LIVING SERVICES - INDIVIDUALS WITH LEARNING DISABILITIESAbout Us:Hilton Community Services Ltd is dedicated to delivering exceptional, person-centered assistance to adults with learning disabilities. Our mission is to empower individuals to make their own choices and lead fulfilling lives.Our Commitment:We believe in providing...

  • Voluntary Services Coordinator

    2 days ago

    King's Lynn, Norfolk, United Kingdom The Norfolk Hospice Tapping House Full time

    About The Norfolk Hospice Tapping HouseThe Norfolk Hospice Tapping House is an independent charity dedicated to providing exceptional end-of-life and bereavement care to individuals and their families. Our vision is to offer choice and access to excellent care, and we rely on the dedication and hard work of our volunteers to make this vision a reality.Job...

  • Voluntary Services Coordinator

    2 days ago

    King's Lynn, Norfolk, United Kingdom The Norfolk Hospice Tapping House Full time

    About The Norfolk Hospice Tapping HouseThe Norfolk Hospice Tapping House is an independent charity dedicated to providing exceptional end-of-life and bereavement care to individuals and their families. Our vision is to offer choice and access to excellent care, and we rely on the dedication and hard work of our volunteers to make this vision a reality.Job...

  • Community Engagement Officer

    2 months ago

    King's Lynn, Norfolk, United Kingdom Freebridge Community Housing Full time

    We have an exciting opportunity for a Community Engagement Officer on a part-time basis of 22 hours per week. As a Community Engagement Officer, you will assist the organisation in achieving its aims and objectives regarding communities, particularly those concerned with meeting the recreational, educational, and social needs of residents and community...

  • Voluntary Services Coordinator

    5 days ago

    King's Lynn, Norfolk, United Kingdom The Norfolk Hospice Tapping House Full time

    About The Norfolk Hospice Tapping HouseThe Norfolk Hospice Tapping House is an independent charity dedicated to providing exceptional end-of-life and bereavement care to individuals and their families. Our vision is to offer choice and access to excellent care, and we rely on the dedication and expertise of our volunteers to achieve this goal.Job SummaryWe...

  • Voluntary Services Coordinator

    7 days ago

    King's Lynn, Norfolk, United Kingdom The Norfolk Hospice Tapping House Full time

    About The Norfolk Hospice Tapping HouseThe Norfolk Hospice Tapping House is an independent charity dedicated to providing exceptional end-of-life and bereavement care to individuals and their families. Our vision is to offer choice and access to excellent care, and we rely on the dedication and expertise of our volunteers to achieve this goal.Job SummaryWe...

  • Community Rehabilitation Therapist

    4 weeks ago

    King's Lynn, Norfolk, United Kingdom Norfolk Community Health and Care NHS Trust Full time

    Job Title: Band 6 Community Rehabilitation TherapistCompany: Norfolk Community Health and Care NHS TrustJob OverviewThe Community Rehabilitation Team is looking for a Band 6 Community Rehabilitation Therapist to enhance our service delivery. This position is pivotal in supporting urgent community interventions and ensuring effective patient transitions from...

  • Kitchen Services Coordinator

    5 days ago

    King's Lynn, Norfolk, United Kingdom Norse Commercial Services Limited Full time

    Job SummaryNorse Commercial Services Limited is seeking a skilled and experienced Culinary Operations Manager to join our team. As a key member of our kitchen services team, you will be responsible for managing the day-to-day operations of our kitchen, ensuring the delivery of high-quality meals to our customers.Key ResponsibilitiesManage the kitchen team,...

  • Kitchen Services Coordinator

    7 days ago

    King's Lynn, Norfolk, United Kingdom Norse Commercial Services Limited Full time

    Job SummaryNorse Commercial Services Limited is seeking a skilled and experienced Culinary Operations Manager to join our team. As a key member of our kitchen services team, you will be responsible for managing the day-to-day operations of our kitchen, ensuring the delivery of high-quality meals to our customers.Key ResponsibilitiesManage the kitchen team,...

  • Customer Service Representative

    5 days ago

    King's Lynn, Norfolk, United Kingdom Adrian Flux Insurance Services Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional customer care and support to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and...