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Team Lead
2 months ago
Opus People Solutions is seeking an experienced Team Manager to join our team. As a Team Manager, you will be responsible for driving the performance of your team to exceed key measures such as retention, loss ratio performance, premium written, and workflow management.
Key Responsibilities:- Support the Evolution of Segmentation: Collaborate with the Trading Underwriting Team to develop and implement segmentation strategies that drive business growth and improve customer satisfaction.
- Strategic Input: Provide strategic input into the running of the Trading Underwriting Team and conduct regular monthly team meetings to ensure positive engagement and alignment with business objectives.
- Relationship Management: Develop and maintain close, effective relationships with key stakeholders, including Operations, Sales, and Distribution teams.
- Resource Planning: Proactively manage the servicing and retention of complex renewals, ensuring a culture of first-time resolution throughout the team.
- Talent Acquisition: Assist with the recruitment of experienced underwriters to support current and future service developments.
- Induction and Coaching: Deliver a structured and tailored induction process for new joiners and lead coaching sessions to develop team members' skills and performance.
- Performance Management: Support and develop team members to ensure strong performers are stretched, and underperformance is addressed through regular performance development reviews.
- Leadership Experience: Previous people management experience within the insurance industry is an advantage, but candidates who can demonstrate leadership behaviors will be considered.
- Drive and Motivation: Demonstrable drive, self-motivation, and determination to achieve results.
- Communication and Interpersonal Skills: Outstanding communication and interpersonal skills, combined with a proven track record of relationship management and customer focus.
- Influencing and Negotiation Skills: Strong influencing, negotiation, and leadership skills.
- Team Player: A team player with a customer-obsessed mindset.
