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Customer Care Consultant
3 months ago
Customer Care Consultant – Competitive Salary, Part-Time Weekend Role, Plus Incentives
- Are you a proactive individual with a strong interest in the healthcare sector?
- Do you aspire to contribute positively to a highly regarded care organization?
If this resonates with you, we encourage you to explore this opportunity.
As the initial contact for Trinity Homecare and its affiliated brands, you will be instrumental in guiding customer inquiries through to the initiation of care services. Reporting directly to the Group Head of Sales, you will employ a consultative methodology, showcasing adept objection handling and strategic follow-up capabilities.
Joining a committed team dedicated to client satisfaction, you will ensure effective collaboration with operational teams. Your enthusiasm and dedication to the mission of Trinity Homecare Group will be key to your success.
What we offer:
Our positions come with an attractive array of benefits that truly enhance your experience.
Incentives and Benefits: Uncapped Commission Enjoy a variety of perks including performance-related bonuses, generous annual leave, and numerous opportunities for career advancement into senior leadership roles within the Trinity Group.
Ongoing Development: Enhance your skills and knowledge through tailored development plans, personalized support, and access to a wealth of educational resources and activities.
Making an Impact: Be part of a nurturing work environment where your contributions are appreciated and recognized, with dedicated paid time for community service during work hours.
Key Responsibilities of the Customer Care Consultant:
- Serve as the primary point of contact for prospective clients, driving new client registrations and achieving monthly sales objectives.
- Provide clients with comprehensive brand and product knowledge, ensuring alignment with their needs.
- Maximize opportunities for upselling and cross-selling across our service offerings and partner agencies.
- Deliver exceptional client service throughout the process to foster repeat business.
- Meet and surpass personal goals, including revenue, conversion, and productivity metrics.
- Exhibit unwavering commitment to outstanding customer service.
- Document source information for every incoming lead to facilitate performance analysis.
Who are we looking for? We seek individuals who possess a combination of the following:
Technical Skills/Experience: Experience in sales within a national care organization, ideally regulated. Alternatively, experience in consultative sales in sectors such as finance or insurance.
Soft Skills: Empathy, confidence, and effective communication. Ability to act as a trusted advisor and influencer.
Behaviors: Self-driven, proud to work in the healthcare field, and a proactive approach to challenges.
Trinity Homecare Group encompasses various brands, all dedicated to delivering exceptional care. We value passionate individuals who share our commitment to excellence in service delivery.
