Care Advisor
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Client Services Advisor. As the first point of contact for potential clients, you will play a crucial role in advancing customer enquiries through to the start of care.
Reporting to the Group Head of Sales, you will use a consultative approach with strong objection handling and strategic follow-up skills to ensure seamless collaboration with operations teams.
As a key member of our dedicated team, you will be responsible for delivering excellent customer service, meeting and exceeding personal objectives, and contributing to the growth and success of our business.
Key Responsibilities- Act as the first point of contact for all potential clients, driving new client registrations and meeting monthly sales targets.
- Provide clients with excellent brand and product knowledge, ensuring the products sold match their needs.
- Maximise up-sell and cross-sell opportunities across our service range and sister agencies.
- Achieve high levels of client service at all stages of the process to encourage repeat business.
- Meet and exceed personal objectives, including revenue, conversion, and productivity targets.
We are looking for individuals who possess:
- Industry sales experience with a national care provider, preferably regulated.
- Strong consultative selling skills, with the ability to build trust and rapport with clients.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- A proactive approach to challenges, with a strong commitment to delivering excellent customer service.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.
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Care Advisor
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