Service Operations Supervisor

4 weeks ago

Gosport, Hampshire, United Kingdom Inclusion Full time

Position Overview

Are you dedicated to fostering positive transformations and guiding a service that enables individuals to enhance their quality of life?

We present an engaging opportunity for a passionate, enthusiastic, and empathetic leader to oversee our teams within Inclusion Recovery Hampshire, a support service focused on drug and alcohol treatment for those affected by substance use.

As a vital member of our leadership team, you will supervise a group of professionals managing their own client caseloads, providing health support through testing clinics for blood borne viruses (BBVs), embracing recovery principles, and delivering evidence-based psychosocial interventions to service users. You will be accountable for the daily operations of the hub you lead, ensuring that high-quality and effective treatment is accessible to those utilizing the service, while also mentoring and supporting a team of recovery workers, engagement workers, administrators, and trainees.

In exchange for your expertise and commitment, we offer support in achieving a work-life balance through flexible working arrangements, generous annual leave, and the chance to collaborate with our dedicated, multidisciplinary team to develop your skills.

This position is open to qualified professionals, seasoned managers, or individuals with leadership capabilities and an understanding of drug and alcohol treatment services.

Key Responsibilities

Full-time Service Operations Supervisor (working hours per week) at Inclusion Recovery Hampshire.

You will play a crucial role in a leadership team, making a significant impact on the lives of individuals and the broader communities we serve.

Your responsibilities will include:

  • Collaborating with the Inclusion Management team to ensure service objectives are met by mentoring and supervising staff, while taking a lead role in service promotion and encouraging new clients into treatment.
  • Assisting staff in delivering person-centered treatment to their assigned clients.
  • Working closely with the Service Manager, Service Leads, and other Team Leaders on a daily basis to ensure effective service delivery and staff support.
  • Guiding and supporting your team in providing high-quality, inclusive, and non-judgmental treatment to those in need.

About Inclusion

Established in 2002, Inclusion is part of the Specialist Services Care Group of Midlands Partnership University NHS Foundation Trust (MPFT). We deliver compassionate and effective services across England, supporting individuals, families, and communities affected by addiction, crime, mental health issues, or requiring sexual health treatment.

We believe that individuals and families utilizing our services deserve high-quality, committed, and inclusive care, benefiting from the resources a modern NHS organization can provide. We collaborate with patients and our staff teams to achieve optimal outcomes. Our investment in training and development, along with the well-being of our staff and service users, is central to our mission.

At MPFT, we take pride in our comprehensive well-being and lifestyle support offerings, in addition to in-house training and coaching. Our services are governed, evidence-based, inclusive, and designed in partnership with service users. We are committed to delivering the best service possible, and if you share our values, we welcome you to join our team.

Job Responsibilities Summary

Please refer to the Job Description for further details; a summary is provided below:

  • Oversee the daily operations of the hub, including establishing a schedule of activities for service users and staff rotas.
  • Supervise, manage, and develop your staff team.
  • Ensure the hub provides high-quality, effective, and person-centered treatment to those accessing the service.
  • Conduct HR processes such as managing attendance, performance improvement planning, and staff appraisals.
  • Facilitate the recruitment and induction of new staff members.
  • Support your staff team in achieving targets set by commissioners.
  • Analyze data from the work performed to assist your team in their daily operations.
  • Promote Service User Involvement.
  • Develop and maintain relationships with stakeholders, partner agencies, and other organizations.
  • Contribute to county-wide management and governance meetings.

Required Experience

Essential

  • Previous experience in the drug and alcohol sector.
  • Prior line management or leadership experience.

Desired Qualifications

  • Foundation Degree/HNC in a related field, which may include counseling, social work, nursing, psychology, human resources, social studies, leadership, and management.

Required Skills

Essential

  • Exceptional communication skills.

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