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Night Receptionist

2 months ago

South Ruislip, United Kingdom The Pelham Hotel Full time

Job Summary:

The Pelham Hotel is seeking a highly motivated and customer-focused Night Receptionist to join our team. As a Night Receptionist, you will be the first point of contact for guests, providing exceptional service and ensuring a seamless experience.

Key Responsibilities:

  • Provide prompt and courteous assistance to guests, responding to inquiries and resolving issues in a professional manner.
  • Manage check-in and check-out processes, handling guest messages and requests efficiently.
  • Support the front desk team during night shifts, maintaining a high level of service and ensuring the lobby and front desk areas are clean and well-maintained.
  • Stay up-to-date on hotel services, guest needs, and special events to provide personalized recommendations and enhance the guest experience.
  • Ensure compliance with hotel policies and procedures, maintaining the security and safety of the premises during night time hours.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Familiarity with Opera PMS and ability to learn new systems quickly.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
  • Impeccable grooming standards and a professional demeanor.
  • Ability to adapt to changing situations and priorities, with a positive and flexible attitude.

What We Offer:

  • A competitive salary and benefits package, including uniform and complimentary laundering.
  • Opportunities for career development and growth within the company.
  • A dynamic and supportive work environment, with a focus on teamwork and customer satisfaction.