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Software Support Specialist

2 months ago

Manchester, United Kingdom Senitor Associates Full time

Job Summary:

We are seeking a highly skilled Software Support Specialist to join our team at Senitor Associates. As a key member of our Software team, you will be responsible for providing technical support and assistance to our customers.

Key Responsibilities:

  • Provide timely and effective technical support to customers via various communication channels.
  • Collaborate with the customer support team to resolve technical issues and queries.
  • Review application logs and system signs to identify and resolve reported issues.
  • Document common fixes and workflows to create a comprehensive knowledge base.
  • Serve as a liaison between the customer help desk and internal development for all escalated product-related issues, bug resolution, and overall product education.
  • Coordinate with developers and Customer Support to support improvements.
  • Mitigate risks and escalate issues to management.

Requirements:

  • Azure DevOps / Jira – Issue logging
  • Previous experience as a customer support or technical support representative
  • 1st line support and remote troubleshooting experience ideal
  • Working knowledge of Microsoft SQL
  • Experience of Linux OS / command line
  • Networking fundamentals
  • Basic computer hardware knowledge (Working understanding of computer components, RAM, SSD, etc.)

Qualifications:

  • A bachelor's degree in any technical/engineering subject desirable but not essential