Evening Customer Support Specialist

3 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Tsys Managed Services EMEA Full time
Customer Support Specialist

We are excited to present a fantastic opportunity for enthusiastic and dedicated individuals to become part of our team at Tsys Managed Services EMEA, delivering outstanding support to a diverse clientele from prominent financial institutions.

We offer a competitive unsociable hours allowance, detailed below:

  • Unsociable hours allowance: £50 per hour for any shift or part-shift worked during specified unsociable hours.
  • Life Insurance: Equivalent to one salary (with the option to increase to four times at an additional cost).
  • Comprehensive training: Fully paid training provided on-site where applicable.
  • MediCash Healthcare Plan: Access to healthcare benefits.
  • Pension Scheme: Employee contributions of 5% with company contributions of 3%.

Annual Leave: 26 days plus bank holidays, increasing to 30 days with continuous service.

  • Option to purchase additional leave.
  • Enhanced Sick Pay: 13 weeks of full pay after 12 months of service, with potential increases based on tenure.
  • Cycle to Work Scheme: Encouraging sustainable commuting.
  • Maternity & Adoption Pay: 12 weeks of full pay after 26 weeks of employment.
  • Shared Parental Leave: 12 weeks of full pay after 26 weeks of employment.
  • Free Onsite Parking: Convenient parking facilities available.

Key Responsibilities:

  • Managing customer accounts, including balance transfers, setting up direct debits, and adjusting credit limits.
  • Delivering exceptional customer service consistently while fostering and maintaining professional relationships with clients.

Ideal Candidate Profile:

  • Experience in customer service, whether face-to-face or over the phone.
  • Proficient in spoken and written English.
  • Possess a courteous and professional telephone manner.

Tsys Managed Services EMEA specializes in providing financial solutions through customer service, operating outsourced contact centers on behalf of banking and building societies across the UK and Europe.

Join us in making a difference in the financial services sector



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