ServiceNow Management Lead

2 days ago


Manchester, United Kingdom Infused Solutions Full time
About the Role

This is a key position within Infused Solutions, requiring a strong understanding of incident management and ITIL best practices. The successful candidate will be responsible for maintaining and improving the incident management process, ensuring procedures are documented and followed.

Key Responsibilities
  • Maintain and improve the incident management process in line with ITIL standards
  • Conduct post-incident reviews to identify root causes and implement corrective actions
  • Track KPIs and generate reports on incident trends and resolutions for senior management
  • Develop and maintain expertise in IT service and incident management with ITIL best practices
  • Proficiency with IT service management tools, preferably ServiceNow
  • ITIL advanced certification or equivalent qualification
Requirements
  • Expertise in IT service and incident management with ITIL best practices
  • Proficiency with IT service management tools, preferably ServiceNow
  • ITIL advanced certification or equivalent qualification


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