Servicenow Administrator

6 months ago

Manchester, United Kingdom Canopius Full time

**ServiceNow Administrator**

**The Role**

The ServiceNow System Administrator role at Canopius is an exciting opportunity where you will take ownership for the support and evolution of ServiceNow, ServiceNow Discovery and related service management offerings within the IT Service Management arena. Your key priorities are ServiceNow platform performance and the maintaining of this critical platform for the business. This will include the configuration and maintenance of the Self-Service Portal, Incident, Request, Change & Problem modules and Asset Management modules and to support any on-going, or future, ITIL / ITSM / ITOM projects.

The role will be based in the Canopius Manchester Tech & Data Hub. Hybrid working will be supported; with the expectation of 2 days per week to be from the Manchester hub, with occasional travel to the London main office.

**_Responsibilities will include:_**
- General Administration of the ServiceNow platform
- Maintain business services and configuration item relationships in ServiceNow.
- Support ServiceNow discovery tool for CMDB.
- Maintain integrity of ServiceNow platform across production and non-production instances.
- Perform installation and testing of updates and new releases.
- Work with business users to identify and refine business requirements and workflows. Aid in translating business requirements into technical requirements.
- ServiceNow platform configuration and customization including, but not limited to: Form tailoring, Workflow administration, Report setup, data imports, LDAP integration, custom scripting and third party software integrations.
- Develop UI forms, fields, notifications, workflows and JavaScript server/client code.
- Build reports, gauges, and home pages.
- Maintain Service Level Agreement (SLA) and monitor SLA workflows.
- Create new Service Catalogue requests. Create, monitor, modify, and publish Service Catalogue workflows with approvals.

**Skills and experience**:

- Experience in ServiceNow as a System Administrator or similar responsibility.
- ServiceNow system administrator training required. Ideally, a Certified ServiceNow Administrator.
- Experience in implementing ServiceNow processes and functions.
- Knowledge of LDAP/Active Directory a plus.
- Working knowledge of relational databases.
- Experience with IT Service Management, Service Desk and Change & Problem Management processes
- **TIL Foundation certification (highly desirable)**:

- Have an interest in and ability to understand and support new technologies

**Our benefits**
- We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, non-contributory pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical, social and psychological health._

**About Canopius**
- Canopius is a global specialty lines (re)insurer. We are one of the leading insurers in the Lloyd’s of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda._
- At Canopius we foster a distinctive, positive culture which enables us to bring our whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results._
- Based in incredible new offices in the heart of the City of London, Canopius operates a flexible, hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone's unique contributions are recognised, valued and respected._
- We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds._
- We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments._

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