Servicenow System Administrator

6 months ago

Manchester, United Kingdom CDL Software Full time

**Description**:
**Reports to ServiceNow Manager**

**The Role**
- To provide ongoing configuration and development of ServiceNow as the key Service Management software tool for CDL.
- To liaise with colleagues who have administrative roles/administrative access to ServiceNow in the use and configuration of the system.
- To deliver solutions to fulfil departmental and corporate requirements for process and service improvements using ServiceNow.
- To support internal and external users of ServiceNow via the core system and the portal.
- To schedule and carry out administrative tasks to maintain the ServiceNow instances.

**Position in Organisation**
- Reports to ServiceNow Manager
- Direct contact with internal and external customers for ServiceNow system incidents and requests.
- Provide advice to internal customers at all levels, and offer assistance as required in the use of ServiceNow.

**About CDL**
CDL is one of the UK’s leading software development houses, employing over 600 people at its campus in Stockport. It has a consistent history in the high-volume retail insurance sector. CDL has spearheaded developments in the aggregator, web and telematics space, including connected home, enrichment and self-service solutions. As a result, the company’s robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace.

**Key Responsibilities**:

- Development of ServiceNow catalog items and user administration.
- Dashboard creation, reporting and trending in ServiceNow.
- Creating and configuring ServiceNow business roles, UI policies, UI Actions and ACLs including advanced scripting of each.
- Report to management and other stakeholders. Contribute to review meetings.
- Liaise with ServiceNow in supporting the system.
- Communication - Ensure effective communication with project managers, other product managers and development managers/team leaders regarding the product development process, plus effective communication across teams, dissemination of information from & to management.
- Technical Knowledge - Maintain knowledge of future developments to the ServiceNow system
- Individual Development - Take ownership of personal development

**Skills Knowledge and Expertise**:

- GCSEs with minimum Grade A-C in maths and English (or equivalent)
- Computer literate and experienced user of MS Outlook, Word & Excel.
- ServiceNow System Administration course completion desirable
- ITIL Foundations course completion desirable
- Communication skills - experience of communicating with clients, line management and all staff to a senior level
- Experience in problem solving, developing solutions and testing.

**Benefits**:

- Hybrid working
- Flexible hours
- 25 days holiday to start, increasing by 1 day per 1 year of service up to 30 days.
- Top employer for 8th year running
- Excellent training and development platform
- Opportunities for career progression
- Health and Wellbeing programme
- Virtual activities, lunch and learns, coffee mornings and meetups.
- Life and health assurance
- Electric Vehicle Scheme
- Established Recognition Award System
- Great Parental Benefits
- Diversity and Inclusion network
- Pension scheme
- Community projects and volunteer days
- Refer a friend bonus

**Campus Benefits**:

- On-site free parking
- Open plan modern offices
- Quiet Spaces are also available
- Shuttle bus to and from the station
- Subsidised restaurant
- Games room and chill out zone
- Annual Hackathon Events
- Social activities, regular social events through our social group Xtra, including a summer BBQ, competitions, bowling, go-karting, football games, Winter party and much more
- Car wash, barber, yoga classes, boot camp and massage services all on site
- Cycle to work scheme
- Shower and dry rooms

**Diversity and inclusion**
We’re on a journey to keep innovating, that means welcoming new ideas and ways of thinking.

**About CDL Software**:
The UKs biggest insurance retailers rely on CDLs trend setting solutions to drive success and growth. Our ambition and commitment has produced a track record of delivering exactly that. The result is a client base that includes some of the most profitable insurance operations in the UK.

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