IT Helpdesk Team Leader

2 weeks ago


Enfield Town, Greater London, United Kingdom CV Screen Full time
IT Helpdesk Team Leader Opportunity

Cerulean, a leading MSP, is seeking an IT Helpdesk Team Leader to join their expanding business in Potters Bar, North London.

Role Overview

As an IT Helpdesk Team Leader, you will manage a team of six within the network solutions team and act as the escalation point for all client queries, ensuring customer satisfaction is maintained at all times.

Key Responsibilities
  • Manage team workloads by ensuring accurate ticket allocation
  • Monitor ticket performance and SLA targets
  • Produce statistics to substantiate target achievement
  • Provide support and assistance to team members
  • Develop and implement strategies for ongoing service improvement
Requirements

Experience of leading and mentoring small teams within IT Support, Service Desk, or Helpdesk. ITIL certification is desirable. Knowledge of Office 365, Azure, and Exchange is essential.

Benefits

25 days holiday, private medical, company pension contributions, and training and development opportunities.

Location

Potters Bar, Hertfordshire, North London.

Please send your CV to CV Screen in strict confidence or call Skye McLellan for more details.



  • Enfield Town, Greater London, United Kingdom CV Screen Full time

    IT Helpdesk Team LeaderCerulean, a leading MSP, is seeking an IT Helpdesk Team Leader to join their expanding business in Potters Bar, Hertfordshire/North London. The role is office-based and requires a strong leader to manage a team of six within the network solutions team.Key Responsibilities:Manage team workloads by ensuring accurate ticket allocation and...


  • Enfield Town, Greater London, United Kingdom CV Screen Full time

    IT Helpdesk Team LeaderCerulean, a leading MSP, is seeking an IT Helpdesk Team Leader to join their expanding business in Potters Bar, Hertfordshire/North London. The role is office-based and requires a strong leader to manage a team of six within the network solutions team.Key Responsibilities:Manage team workloads by ensuring accurate ticket allocation and...


  • Enfield Town, Greater London, United Kingdom CV Screen Full time

    IT Helpdesk Team LeaderCerulean, a leading MSP, is seeking an IT Helpdesk Team Leader to join their expanding business in Potters Bar, Hertfordshire/North London. The role is office-based and requires a strong leader to manage a team of six within the network solutions team.Key Responsibilities:Manage team workloads by ensuring accurate ticket...


  • Enfield Town, Greater London, United Kingdom CV Screen Full time

    IT Helpdesk Team LeaderCerulean, a leading MSP, is seeking an IT Helpdesk Team Leader to join their expanding business in Potters Bar, Hertfordshire/North London. The role is office-based and requires a strong leader to manage a team of six within the network solutions team.Key Responsibilities:Manage team workloads by ensuring accurate ticket...


  • Enfield Town, Greater London, United Kingdom CV Screen Full time

    IT Helpdesk Team Leader OpportunityCerulean, a leading MSP, is seeking an IT Helpdesk Team Leader to join their expanding business in Potters Bar, North London.Role OverviewThe successful candidate will manage a team of six within the network solutions team, acting as the escalation point for all client queries and ensuring customer satisfaction is...


  • Enfield Town, Greater London, United Kingdom CV Screen Full time

    IT Helpdesk Team Leader OpportunityCerulean, a leading MSP, is seeking an IT Helpdesk Team Leader to join their expanding business in Potters Bar, North London.Role OverviewThe successful candidate will manage a team of six within the network solutions team, acting as the escalation point for all client queries and ensuring customer satisfaction is...

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