IT Helpdesk Team Leader
2 days ago
Cerulean, a leading MSP, is seeking an IT Helpdesk Team Leader to join their expanding business in Potters Bar, Hertfordshire/North London. The role is office-based and requires a strong leader to manage a team of six within the network solutions team.
Key Responsibilities:- Manage team workloads by ensuring accurate ticket allocation and monitoring ticket performance and SLA targets.
- Develop and implement strategies for ongoing service improvement and provide support and assistance to other team members.
- Lead and mentor small teams within IT Support, Service Desk, or Helpdesk and have experience in an MSP environment.
- IT Support background with knowledge of Office 365, Azure, and Exchange.
- ITIL certification is desirable.
- 25 days holiday, private medical, and company pension contributions.
Potters Bar, Hertfordshire/North London.
Commute From:Barnet, Finchley, Enfield, Hatfield, Welwyn Garden City, Watford, St Albans.
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