IT Helpdesk Team Leader

3 days ago


Enfield Town, Greater London, United Kingdom CV Screen Full time
IT Helpdesk Team Leader Opportunity

Cerulean, a leading MSP, is seeking an IT Helpdesk Team Leader to join their expanding business in Potters Bar, North London.

Role Overview

The successful candidate will manage a team of six within the network solutions team, acting as the escalation point for all client queries and ensuring customer satisfaction is maintained at all times.

Key Responsibilities
  • Manage team workloads by ensuring accurate ticket allocation
  • Monitor ticket performance and SLA targets
  • Produce statistics to substantiate target achievement
  • Provide support and assistance to team members
  • Develop and implement strategies for ongoing service improvement
Requirements

The ideal candidate will have experience leading and mentoring small teams within IT Support, Service Desk, or Helpdesk, with a background in an MSP environment. ITIL certification is desirable.

Benefits

The role offers a competitive salary, 25 days holiday, private medical, company pension contributions, and training and development opportunities.

Please send your CV to CV Screen in strict confidence or call Skye McLellan for more details.



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