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IT Helpdesk Team Leader

2 months ago

Enfield Town, Greater London, United Kingdom CV Screen Full time
IT Helpdesk Team Leader

Cerulean, a leading MSP, is seeking an IT Helpdesk Team Leader to join their expanding business in Potters Bar, Hertfordshire/North London. The role is office-based and requires a strong leader to manage a team of six within the network solutions team.

Key Responsibilities:
  • Manage team workloads by ensuring accurate ticket allocation and monitoring ticket performance and SLA targets.
  • Develop and implement strategies for ongoing service improvement and provide support and assistance to other team members.
  • Lead and mentor small teams within IT Support, Service Desk, or Helpdesk and have experience in an MSP environment.
Requirements:
  • IT Support background with knowledge of Office 365, Azure, and Exchange.
  • ITIL certification is desirable.
  • 25 days holiday, private medical, and company pension contributions.
Location:

Potters Bar, Hertfordshire/North London.

Commute From:

Barnet, Finchley, Enfield, Hatfield, Welwyn Garden City, Watford, St Albans.