Customer Service Specialist
3 weeks ago
Position: Service Advisor
Salary: £36,000
We are seeking a skilled Service Advisor to join our team at Kemp Recruitment. This role is pivotal in ensuring exceptional customer experiences within our thriving organization.
The ideal candidate will possess strong customer service abilities and a professional telephone demeanor. You will be responsible for managing the service department's administrative tasks and reception duties while prioritizing customer satisfaction.
Key Responsibilities:
- Participate in depot audits and inspections.
- Collaborate with engineers to address technical challenges.
- Assist the service team and management in resolving customer inquiries.
- Identify and schedule training requirements for the department.
- Drive sales initiatives.
- Plan and allocate tasks to engineering staff.
- Support the Service Manager in overseeing the customer journey from start to finish.
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