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Customer Service Representative
2 months ago
Job Title: Service Advisor
Job Summary:
Kemp Recruitment is seeking an experienced Service Advisor to join our team. As a Service Advisor, you will play a crucial role in supporting the service department's administration and reception, ensuring complete customer satisfaction.
Key Responsibilities:
- Participate in depot audits and checks to ensure compliance and quality standards.
- Collaborate with engineers to resolve technical issues and provide excellent customer service.
- Support the service team and manager in addressing customer concerns and issues.
- Schedule training needs for the service department to enhance skills and knowledge.
- Drive sales and revenue growth by identifying opportunities and implementing effective strategies.
- Plan and allocate work to engineers to optimize productivity and efficiency.
- Work closely with the Service Manager to ensure a seamless customer journey from start to finish.
Requirements:
- Excellent customer service skills and a strong telephone manner.
- Experience in a service-related role, preferably in a busy and well-established company.
- Ability to work well in a team environment and provide support to colleagues.
- Enthusiastic and confident personality with a strong work ethic.
What We Offer:
Kemp Recruitment offers a competitive salary and a dynamic work environment that values employee growth and development.