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Customer Support Specialist
2 months ago
About the Role
Magna Housing Limited is seeking a highly skilled and dedicated individual to join our team as a Support Advisor. As a Support Advisor, you will play a vital role in assisting customers in developing their general daily living skills and maintaining their tenancy, by improving their overall wellbeing.
Key Responsibilities
- Provide support to customers to maximise their income, by offering budgetary advice and assisting with the completion of forms.
- Work directly with our residents to help them achieve their goals, including hands-on practical support around cleaning, de-cluttering, and additional help to gain education and employment, as well as attending benefit-related appointments.
- Consult with other agencies, while maintaining accurate records.
Requirements
- Experience of working with vulnerable adults with support needs, with the ability to work well under pressure and prioritise tasks effectively.
- Effective communication and decision-making skills are essential, as is a flexible approach to work and excellent ICT and record-keeping skills.
- Ideal candidates will have experience of multi-agency working and be prepared to undertake training around mental health, hoarding, safeguarding, and providing support with an outcome-based service.
- A full driving license and the use of a vehicle are required.
What We Offer
- 25 days holiday (rising to 30 days after 5 years' service)
- Pension matched up to 8%
- Employee assistance & health care cash plan
- Learning and development
- Discounts on entertainment, high street shops, and grocery shopping
- Wellbeing portal
- Colleague Voice
