Hospitality Supervisor

7 days ago

Leeds, Leeds, United Kingdom SSP Group Full time

About the Role

Duty Manager at SSP Group

Pay Rate: £12.63 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 AM, bringing your rate of pay to £14.13 per hour. We offer additional service charge.

Shift Pattern: scheduled between 02:00am and midnight

Key Responsibilities:

  • Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
  • Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries
  • Coordinate team efforts. You'll oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
  • Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
  • Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
  • Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.

Requirements:

  • Have at least 1 year experience working as a supervisor in hospitality or retail role

Why Work with SSP Group?

We Offer:

  • Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
  • Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance
  • Free Meal and Parking while on shifts
  • Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme
  • Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave
  • Culture: We value diversity and inclusion at SSP Group and we have a variety of networks to support you, such as LGBTQ+, Women's Network, Neurodiversity and Disability and many more.
  • Activities: Barista Competition, Millie's Cookies Ice off Challenge, Superstars Recognition
  • Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more

As a Duty Manager at SSP Group, you'll:

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