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Care Home Hospitality Manager
2 months ago
About the Role
We are seeking a highly skilled and experienced Hospitality Supervisor to join our team at The Manor House Roundhay, a luxurious new care home in Leeds. As a Hospitality Supervisor, you will be responsible for providing exceptional customer service to our residents, their families, and visitors.
Key Responsibilities
- Supervise and train a Hospitality Assistant to provide a first-class service to customers.
- Provide a fantastic dining experience in a luxury environment, working as part of a dedicated and highly trained team.
- Ensure the presentation of the restaurant is of the highest standard, including setting up tables with linens, silverware, and glassware, and maintaining a clean and hygienic environment.
- Provide front-of-house service to the restaurant and Café Bar, meeting and greeting customers, and seating them in a timely manner.
- Present and advise on menu choices, ensuring that specials for the day are offered, and take food and beverage orders from customers.
- Serve food and beverages to customers, ensuring they are enjoying their meals and do not have any further requirements.
- Maintain the kitchen equipment, crockery, and utensils in a clean and hygienic condition, and report any concerns to the line manager.
Requirements
- Excellent communication skills.
- Ideal level 2 Food Hygiene certificate or equivalent, or willingness to work towards this.
- A positive, professional approach and understanding of person-centered care with older people.
- Experience of working in the service or care sector, providing face-to-face customer service is desirable.
- Flexibility to do shift work, including working alternate weekends.
About Us
Anchor Hanover is England's largest not-for-profit provider of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
We're not-for-profit, which means every penny we make or save is invested in the people who live with us, the places they live, and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development, and improved facilities.
A Rewarding Environment
We offer a range of benefits to support your health and happiness, finance, and career development. These include:
- Gym, fitness, and wellbeing discounts.
- Mental health support.
- Flexible working options.
- Access to online GP appointments.
- Pension plan – contribute between 4% and 8%, and we'll match it or better.
- Quick and easy pension transfer service.
- Savings and financial advice, loans, free life assurance.
- Discounts on shopping, holidays, phones, technology, and more.
- Ongoing personal and professional development programme.
- Leadership Pathways online learning resources.
- Career progression and promotion opportunities.
