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Hospitality Experience Supervisor
3 months ago
As a key figure in our establishment, you will be the embodiment of a warm welcome and a gracious farewell, ensuring every guest's stay is exceptional.
Key Benefits:
- Complimentary health club membership (subject to terms and conditions)
- Discounts on golf services including memberships, guest rates, green fees, buggies, and apparel
- Special rates across The QHotels Collection
- Family and friends discounts at our hotels
- Support for training and professional development, including coverage for course fees
- Opportunities for various learning and development programs
- Access to an Employee Assistance Program – Hospitality Action
- Employee referral program
- Complimentary parking
- And much more
Your Responsibilities:
You will play a vital role in transforming moments into lasting memories, ensuring that guests enjoy the highest standards of service throughout their stay.
Is this position right for you?
- Previous experience in a similar guest-facing role
- Experience in a 4-star or higher hotel environment
- A strong passion for enhancing the guest journey
- Exceptional customer service abilities
- Keen attention to detail
- Proficient in conflict resolution
About Us:
Oulton Hall Hotel, Spa & Golf Resort is a distinguished 4-star property with 152 rooms, nestled in beautiful woodlands featuring a 27-hole golf course. Our dining options include the Calverley Grill, the Claret Jug, and a Champagne bar, alongside offerings for afternoon tea and private dining events.
The leisure amenities encompass a gym, swimming pool, jacuzzi, sauna, steam room, and a tranquil Elemis spa.
The QHotels Collection is proud to be a Disability Confident employer, committed to diversity, inclusion, and equal opportunities for all. We believe in treating everyone with respect and are ready to make reasonable adjustments throughout the recruitment process to accommodate individual needs.
Additionally, we proudly support the UK Armed Forces and have been recognized with the Silver Award for our commitment to the Armed Forces Covenant.
