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Store Manager for Boutique

2 months ago


London, Greater London, United Kingdom Monica Vinader Ltd Full time

Position Overview

Job Title: Boutique Manager

Location: Central London

Reporting To: UK Retail Manager

Role Summary

The Boutique Manager for a 12-month fixed-term contract presents a unique opportunity to:

  1. Enhance sales performance and surpass targets through outstanding customer engagement and client relationship building.
  2. Lead and mentor a team to achieve these objectives.
  3. Optimize operational effectiveness within the store environment.

Key Responsibilities

Sales Leadership

  1. Surpass the established sales budget.
  2. Create and execute a proactive business strategy tailored to your location.
  3. Monitor and drive store and team performance metrics to capitalize on growth opportunities.
  4. Act as a brand ambassador, exemplifying exceptional customer service and ensuring consistency across the sales team.
  5. Foster and nurture client relationships in alignment with company standards to encourage repeat business.
  6. Engage with corporate and local clients to support initiatives that drive revenue through events.

Team Development

  1. Establish clear sales goals and performance indicators for team members, providing ongoing coaching and training.
  2. Guide and develop team members through constructive feedback and regular performance evaluations.
  3. Manage team dynamics in accordance with company policies, addressing issues as they arise.
  4. Assist in the recruitment process by interviewing candidates and providing feedback from trial shifts.
  5. Implement approved training programs to ensure consistent and effective customer styling advice.

Operational Excellence

  1. Adhere to visual merchandising standards, ensuring the boutique is well-maintained and reflective of the brand.
  2. Guarantee that the in-store experience aligns with brand guidelines.
  3. Maintain accurate inventory records, conducting regular stock audits and addressing discrepancies.
  4. Ensure proper payment processing and cash management through team training.
  5. Oversee the correct handling of in-store services, including engraving and aftercare, through team training.

Qualifications

  • Proven experience in leading and coaching retail teams to achieve success.
  • A strong commitment to customer service and delivering exceptional experiences.
  • Effective people management skills with the ability to handle escalations.
  • Commercial acumen with a history of driving sales and improving performance metrics.
  • Excellent communication and interpersonal abilities.
  • Capability to thrive under pressure in a dynamic environment with a flexible mindset.
  • Organizational skills with a focus on delivering quality work within set timelines.
  • Proactive and solution-oriented approach at all times.

Additional Information

  • Documentation of authorization to work in the United Kingdom is required.

Travel Expectations

  • Travel to other boutiques and concessions may be necessary.