IT Support Specialist

2 days ago


Cheadle, Staffordshire, United Kingdom Together Full time
About the Role

We are seeking a highly skilled and motivated 1st Line Engineer to join our team at Together. As a key member of our IT department, you will be responsible for providing exceptional support to our colleagues, ensuring that all IT-related incidents and requests are resolved efficiently and effectively.

Key Responsibilities
  • Provide first-level support for all internal colleagues, responding to phone, email, live chat, and face-to-face queries, and escalating issues to the 2nd Line support team as needed.
  • Log and assign all issues/requests and tickets within our IT Ticketing System, keeping customers informed of progress.
  • Resolve incidents on a first-time fix basis wherever possible, and escalate to the relevant team within GTS when necessary.
  • Ensure regular security and upgrades are applied to VDI's and Laptops to maintain a secure and up-to-date environment.
  • Complete internal desk moves and deploy new equipment as required.
  • Identify opportunities for process improvement or change within the Service Desk and IT Ticketing System.
Requirements
  • Experience in a 1st line or IT Helpdesk role.
  • Excellent customer service skills.
  • Good problem-solving skills.
  • Positive approach to learning and development.
  • Knowledge of Microsoft Windows 10.
  • Knowledge of Microsoft Active Directory.
  • Experience of Laptop, VDI, and Mobile Configuration.
  • Knowledge of Microsoft Office 2016 and 365 suite.
About Together

We are a market-leading property finance expert with an entrepreneurial spirit. We pride ourselves on our common-sense approach to lending and offer a range of mortgage and secured loan products to individuals and businesses who are typically underserved by mainstream lenders. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

We care that you have a great experience with us at Together. If you need us to make any reasonable adjustments to make your experience easier, please let us know and we'll do all we can.

Please note that all successful applicants will undergo relevant employment reference, financial, and criminal record checks.



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