Customer Service Representative
2 weeks ago
About Gregory Distribution
Gregory Distribution is a leading provider of logistics and transportation solutions. We are committed to delivering exceptional service to our customers and creating a positive work environment for our employees.
Role OverviewWe are currently seeking a Customer Service Representative to join our team on a fixed-term contract basis. In this role, you will play a vital part in ensuring the smooth operation of our customer service department.
Key Responsibilities- Provide exceptional customer service through various channels, including phone, email, and face-to-face interactions.
- Coordinate activities with drivers and customers to ensure timely and efficient service delivery.
- Manage customer inquiries and resolve issues promptly and effectively.
- Maintain accurate records and documentation related to customer interactions and service requests.
- Collaborate with internal teams to ensure seamless communication and support.
- Proven experience in a customer-facing role is preferred but not essential.
- Excellent communication and interpersonal skills, both written and verbal.
- Strong organizational and time management abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to work independently and as part of a team.
We offer a competitive salary and benefits package, including:
- Comprehensive health insurance
- Paid time off
- Retirement savings plan
- Opportunities for professional development and growth
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