Customer Service Representative

2 weeks ago


Bathgate, West Lothian, United Kingdom Gregory Distribution Full time

About Gregory Distribution

Gregory Distribution is a leading provider of logistics and transportation solutions. We are committed to delivering exceptional service to our customers and creating a positive work environment for our employees.

Role Overview

We are currently seeking a Customer Service Representative to join our team on a fixed-term contract basis. In this role, you will play a vital part in ensuring the smooth operation of our customer service department.

Key Responsibilities
  • Provide exceptional customer service through various channels, including phone, email, and face-to-face interactions.
  • Coordinate activities with drivers and customers to ensure timely and efficient service delivery.
  • Manage customer inquiries and resolve issues promptly and effectively.
  • Maintain accurate records and documentation related to customer interactions and service requests.
  • Collaborate with internal teams to ensure seamless communication and support.
Skills and Qualifications
  • Proven experience in a customer-facing role is preferred but not essential.
  • Excellent communication and interpersonal skills, both written and verbal.
  • Strong organizational and time management abilities.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Ability to work independently and as part of a team.
Benefits

We offer a competitive salary and benefits package, including:

  • Comprehensive health insurance
  • Paid time off
  • Retirement savings plan
  • Opportunities for professional development and growth


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