Patient Access Specialist
4 weeks ago
Location: Becket House (with flexible home working options)
Role Overview: The Paediatric Outpatients department is seeking a dedicated Patient Access Specialist to enhance our dynamic administrative team.
This position offers a unique opportunity to positively influence the experiences of children, young individuals, and their families.
Key Responsibilities:
- Serve as the primary contact for patients and service users, providing expert knowledge in scheduling procedures and operations.
- Collaborate closely with clinical staff to manage patient bookings, distribute reports, and address inquiries via phone and email.
- Ensure timely and appropriate appointment scheduling in partnership with clinical and specialty management teams.
- Maintain patient confidentiality and uphold the highest standards of care and compassion.
Ideal Candidate: The successful candidate will possess strong organizational skills, the ability to prioritize tasks, and a keen attention to detail. Excellent communication skills are essential.
While prior experience in the NHS is not mandatory, a commitment to patient confidentiality is crucial. Comprehensive training will be provided to ensure a smooth transition into the role.
Professional Development: We are committed to fostering personal growth within our supportive team environment. This role serves as an excellent foundation for career advancement within the NHS.
Diversity and Inclusion: We value diversity and are dedicated to creating an inclusive workplace that reflects the communities we serve. We believe in the importance of a workforce that mirrors the diverse backgrounds of our patients.
Flexible Working: We support flexible working arrangements to accommodate the needs of our staff while ensuring quality patient care.
Main Duties:
- Act as the first point of contact for all patient access inquiries.
- Ensure adherence to departmental guidelines during the vetting process of new referral letters.
- Schedule appointments based on clinical urgency and departmental protocols.
- Communicate with patients to confirm convenient appointment times.
- Implement reminder systems for appointments, including letters and phone calls.
- Provide courteous and efficient service to patients in person and over the phone.
- Address individual patient needs, ensuring appropriate support is available for their appointments.
This role is vital in supporting our front-line services and enhancing the care we provide to our patients.
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