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Aftersales Customer Service Representative
2 months ago
Role Overview
We are seeking a highly skilled and customer-focused Aftersales Customer Service Adviser to join our team at Jenson Fisher Consulting Ltd. As a key member of our sales team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our clients.
Key Responsibilities
- To provide exceptional customer service, responding to customer inquiries and resolving any issues promptly and efficiently.
- To obtain and record accurate customer and vehicle information, ensuring all necessary details are captured.
- To sell a range of products and services to customers, including brake services, number plates, fuel treatments, service plans, replacement tyres, and MOTs.
- To prepare and present invoices to customers, ensuring all necessary documentation is accurate and complete.
- To liaise with the Foreman/Service Manager to ensure efficient workflow and effective communication with customers.
- To maintain a high level of customer satisfaction, ensuring all customers are informed of any delays or issues.
- To maintain a clean and organized workspace, adhering to company standards and procedures.
Requirements
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong product knowledge and sales skills.
- Ability to work independently and as part of a team.
- High level of customer service skills and attention to detail.
What We Offer
We offer a competitive salary, opportunities for career development, and a dynamic work environment. If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity.
