Customer Support Engineer

4 weeks ago

London, Greater London, United Kingdom AUTEL Energy - Europe Full time
Position Overview

Join our dynamic team at Autel Energy, where we are committed to shaping a sustainable future in the electric vehicle sector.

About Autel Energy

Established in 2004, Autel Intelligent Technology Corp., Ltd. is a leader in the research, development, manufacturing, and distribution of automotive diagnostic tools and electronic components. Our recent expansion into the energy sector has positioned us as a prominent provider of electric vehicle charging solutions across Europe.

Our European Operations Include:

  • Over 120 dedicated professionals focused on innovating electric vehicle charging technologies.
  • 7 subsidiaries across key European markets, ensuring localized support and services.
  • 4 training centers aimed at delivering expert technical training to our clients.
  • 2 cooperative warehousing facilities to maintain a consistent supply chain.
  • 2 R&D centers dedicated to ongoing product innovation and smarter charging solutions.

We are not only committed to technological advancements but also to social responsibility initiatives that aim to minimize environmental impact and promote sustainable practices.

What We Offer:

  • Competitive salary and comprehensive benefits.
  • Opportunities for professional growth and advancement.
  • An international work environment that fosters collaboration.
  • Chances to work alongside industry experts.

Ideal Candidates Will:

  • Be passionate about the renewable energy sector and the electric vehicle charging industry.
  • Exhibit strong communication skills and a collaborative spirit.
  • Demonstrate responsibility and initiative in their work.
  • Preferably have relevant experience in the field.

Key Responsibilities:

  1. Provide pre-sales and post-sales technical assistance, including support during project delivery and commissioning.
  2. Address customer feedback regarding technical issues promptly, ensuring effective resolution and communication with the R&D team.
  3. Compile and analyze customer issues to facilitate product improvements and upgrades.
  4. Create technical documentation and training materials, as well as compile case studies for repair processes.

Qualifications:

  • A Bachelor’s degree or higher in relevant fields such as electrical engineering, communications, electronics, or automotive engineering.
  • Experience in the electric vehicle charging or renewable energy sectors is advantageous.
  • Strong organizational skills, execution capabilities, and the ability to work under pressure.
  • Excellent learning aptitude, customer service orientation, and a meticulous approach to work.
  • Fluency in English; knowledge of additional European languages is a plus.

We invite you to explore a career with Autel Energy, where your contributions will help drive the transition to a greener future.

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