Team Leader

3 weeks ago


Rushden Lakes, United Kingdom Frasers Group Full time

Position Overview

Objective:

To oversee and guide a diverse team that is versatile and capable of operating across various sectors, ensuring exceptional customer service, effective inventory management, and accurate cash handling; maintaining a strong emphasis on delivering outstanding customer experiences, both on the sales floor and in the back office through agility and responsiveness.

Primary Responsibilities and Authority:

  • Actively manage the Stockroom & Sales Floor team to enhance support for the store, both in customer-facing areas and in stock processing zones, to achieve high standards of customer service, merchandising, and restocking as required.
  • Staff management - utilize judgment to allocate resources effectively, demonstrating flexibility in approach while supporting the sales environment.
  • Foster a culture of efficiency, adaptability, and precision within the team to handle deliveries and reduce stock loss/damage effectively while adhering to all protocols related to stock movement and handling, including tagging and labeling.
  • Promote and enforce best practices and principles, ensuring that store teams follow back office routines and tasks according to established guidelines.
  • Guarantee that the team delivers a precise and thorough cash handling service, including the distribution of till floats and the reconciliation of cash and vouchers.
  • Ensure compliance with relevant departmental policies, including Health & Safety regulations and legislative requirements.
  • Maintain regular communication with the Store Manager and Service Managers regarding inventory levels.
  • Collaborate effectively with third-party contractors to ensure a safe, clean, and secure environment.
  • Serve as a key holder for the store, responsible for opening and closing as necessary.

Required Qualifications

Essential:

  • Experience in the fashion retail sector is advantageous for this position.
  • Relevant supervisory experience in a customer-oriented and inventory management setting with a consistent career trajectory that aligns with the role.
  • Proven ability to work efficiently to meet targets and deadlines.
  • Capability to influence and challenge effectively.
  • Understanding of Health & Safety legislation.
  • Demonstrated success in achieving targets and delivering results within set timeframes.
  • Attention to detail when managing large volumes of information to ensure accuracy.
  • Exceptional customer service skills.

Additional Benefits

Rewards:

  • Opportunities for weekly, monthly, and quarterly commercial bonuses.
  • Bonuses for stocktaking.
  • Commission-based bonuses across a variety of products.
  • Monthly group rewards and recognition programs.
  • Long service awards.
  • Participation in the Fearless Incentive Scheme.
  • Access to a wide range of development courses with national qualifications.
  • 28 days of holiday.
  • 40% discount on in-store uniforms.
  • Discounted gym memberships.
  • A 20% discount across all Frasers Group brands.

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