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IT Support Specialist
2 months ago
We are seeking a skilled 2nd Line IT Support professional to join our team at Plugdin Business Solutions Ltd. As a key member of our technical support team, you will be responsible for providing expert technical assistance to our customers via telephone and email.
Key Responsibilities:
- Provide technical support to customers via telephone and email, resolving issues related to Windows Desktop, Windows Server, Networking hardware/software, and Microsoft 365 product suite.
- Perform site visits for troubleshooting and new installs, ensuring timely and efficient resolution of customer issues.
- Install and update software from our Inventory/Deploy application, ensuring seamless integration with our systems.
- Collaborate with the team to develop and implement effective technical solutions, improving customer satisfaction and reducing support requests.
Requirements:
- Proven experience in 2nd Line IT Support, with a strong understanding of Windows Desktop, Windows Server, Networking hardware/software, and Microsoft 365 product suite.
- Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
- Knowledge of Zendesk and RMM tools, with experience in remote monitoring and management.
- Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
What We Offer:
- A competitive salary of £32,000 - £35,000 per annum.
- A comprehensive training budget to help you develop your skills and advance your career.
- A company pension scheme and optional company healthcare scheme.
- 28 days holiday per year, plus bank holidays.
About Us:
Plugdin Business Solutions Ltd is a leading provider of cost-effective, tailored Telecoms and IT solutions to small and medium-sized businesses UK-wide. We specialize in providing technical support to businesses remotely and onsite, working to the highest standards.
