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Front Desk Associate

2 months ago

East Horsley, Surrey, United Kingdom De Vere Full time

About De Vere Horsley Estate

We are a leading hospitality company dedicated to providing exceptional guest experiences. Our team is passionate about delivering warm and genuine service to our guests, anticipating their needs, and paying attention to every detail.

Role Overview

We are seeking a skilled and friendly Front Desk Associate to join our team at De Vere Horsley Estate. As a key member of our guest services team, you will be responsible for providing exceptional customer service, handling guest requests efficiently, and ensuring a memorable stay for our guests.

Key Responsibilities

  • Provide warm and genuine service to our guests, ensuring a welcoming and memorable experience
  • Handle guest requests and inquiries in a timely and efficient manner
  • Work collaboratively with colleagues to ensure seamless guest service
  • Maintain a high level of product knowledge and stay up-to-date on hotel services and amenities
  • Participate in ongoing training and development to enhance skills and knowledge

What We Look For

We are looking for a motivated and customer-focused individual who is passionate about delivering exceptional guest service. The ideal candidate will have:

Previous experience in the hospitality industry or a similar roleEffective communication and interpersonal skillsPunctuality and good personal presentationProficiency in using IT software and familiarity with Opera would be advantageous

Benefits

We offer a competitive compensation package, including:

£11.50 per hourVaried shift patterns and contracts available to suit your lifestylePaid holiday allowance based on the hours that you workFree meals on duty in our colleague dining facilitiesComplimentary use of the Leisure Club facilitiesAccess to our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities

Why Join Us

We are committed to your growth and offer excellent career progression opportunities, including access to our Apprenticeship programmes and study support. Join a supportive team that knows how to have fun with regular team appreciation events.