Lead Contract Support Specialist

2 weeks ago

London, Greater London, United Kingdom CBW Staffing Solutions Full time
About the Role

We are seeking a highly skilled and experienced Contract Management Lead to join our team at CBW Staffing Solutions. As a key member of our team, you will be responsible for providing efficient and professional business management and improvement support across our contracts.

Key Responsibilities
  • Maintain Positive Working Relationships: Develop and maintain positive working relationships with occupier contacts, ensuring a professional approach is always taken.
  • Supervise and Coordinate: Assist in the supervision of the in-house team and contracted service providers to ensure a customer-focused service is consistently provided to the occupiers through forward planning and good communication with all stakeholders.
  • Financial Management: Maintain proper records of expenditure and spending commitments, using appropriate technology provided. Support the service charge management processes, actively participating in the regular review of expenditure against forecasts, managing queries and providing written budgetary reports where instructed.
  • Contract Management: Check and sign contractor invoices, making sure that works are complete to an acceptable standard and ensure invoices are processed in a timely manner. Assist in the tender and collation processes of service contracts.
  • Soft Service Contracts: Support the management of soft service contracts, including but not limited to cleaning, security, reception, mail room, landscaping, pest control, and waste management services.
  • Statutory Compliance: Carry out regular inspections of the landlord services to ensure standards are being maintained by the wider team, reporting deficiencies observed and working with the wider team to address these.
  • Project Management: Manage small repairs and projects to ensure they are planned, coordinated, supervised, and completed in a timely manner and to the agreed budget.
  • Customer Focus: Ensure the presentation of the property and front-of-house services are always of the highest order. Actively audit and make recommendations for continual improvement.
  • Reporting and Compliance: Maintain clear records of actions arising from statutory inspections and audits, record works undertaken to address these using the online compliance system. Provide regular reports on statutory compliance.
  • Training and Development: Work closely with the management to coordinate training course bookings for all members of the team and communicate course details to delegates. Maintain an online training compliance system.
  • Communication: Coordinate disruptive task communications ensuring occupiers receive clear, concise, and timely notifications.
  • Sustainability and CSR: Actively participate in the planning, implementation, monitoring, and reporting of sustainability and corporate social responsibility initiatives.
  • Corporate Events: Actively support the corporate and marketing events for the property.
What We Offer
  • Competitive Salary: £43,000 + Bonus
  • Benefits Package: 25 days annual leave, Employer Pension Contribution of 7.5%, 5% Bonus, BUPA Private Medical and Dental, EAP, Health Assessments every 2 years, Life Assurance, Income Protection, Critical Illness Insurance, Travel Insurance, Will Writing, Annual Eyesight tests, and flu vaccinations.
  • Professional Development: Industry-leading training scheme, sponsorship for professional/educational studies, and discounts and cash backs across retail, travel, entertainment, etc.
Requirements
  • Experience: Minimum of 2 years' experience in a property or facilities management environment.
  • Qualifications: GCSE in Mathematics and English (minimum grade of C/4). A-level qualification or an NVQ in a relevant subject is desirable.
  • Skills: Demonstrable supervisory responsibilities in past positions held, experience in managing/supervising front-of-house services, experience in managing financial processes, including purchase orders and invoicing processes, understanding of statutory compliance and risk management, and excellent computer literacy and advanced knowledge of Microsoft Office package.

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