Property & Facilities Helpdesk Specialist

7 days ago

Manchester, United Kingdom The Ardonagh Group Full time
About the Role

We are seeking a highly skilled and motivated Property & Facilities Helpdesk Specialist to join our Operations team. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring timely and efficient resolution of maintenance issues, and collaborating with our Service Partners to deliver best-in-class service.

Key Responsibilities
  • Customer Service
    • Respond promptly and professionally to customer inquiries, ensuring all requests are acted upon and followed through to completion in a timely manner.
    • Build and maintain strong relationships with customers, suppliers, and internal stakeholders.
  • Maintenance Support
    • Identify and resolve maintenance issues, appointing the appropriate service partner to undertake required tasks and/or repairs.
    • Monitor maintenance performance, identifying areas for improvement and implementing corrective actions.
  • Administrative Tasks
    • Raise purchase orders and reconcile invoices associated with maintenance activities.
    • Assist in monthly reporting, analyzing trends and identifying opportunities for improvement.
Requirements
  • Experience
    • Previous experience in a helpdesk or customer service role, preferably in a property or facilities management context.
    • Experience managing a supply chain or contractor performance.
  • Skills
    • Excellent communication and interpersonal skills.
    • Ability to work independently and as part of a team.
    • Strong problem-solving and analytical skills.
  • Education
    • Relevant qualifications or certifications in a related field, such as facilities management or customer service.
What We Offer
  • Competitive Salary and Benefits
  • Opportunities for Career Development
  • Award-Winning Learning and Development Program
  • Pension Scheme and Employee Assistance Program
  • Corporate Perks and Discounts
About The Ardonagh Group

The Ardonagh Group is a leading independent broker with a strong presence in the UK and worldwide. We are a progressive and passionate organization, committed to delivering exceptional service to our clients. We are seeking talented individuals who share our values and are passionate about delivering best-in-class service.

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