Head of Service

2 weeks ago

Falkirk, Falkirk, United Kingdom Department for Work and Pensions Full time
Job Description

We are seeking an exceptional leader to join our team as a Head of Service. This is an exciting opportunity to shape the future of our organisation and drive transformational change.

Key Responsibilities
  • Provide inspirational and resourceful leadership to a large team of up to 1,000 colleagues, across several locations.
  • Lead through a period of accelerated change for the organisation and have an influential role in shaping the strategic direction.
  • Demonstrate visible leadership through a commitment to people engagement and driving cultural change.
  • Lead accountability for specific customer segments and provide vision and reporting to the CMS Executive Team, Director General, and Minister.
  • There may be a requirement to lead one of our Service Centres in a sponsorship role.
  • Frequent travel is required to cover various locations across the UK.
Person Specification
  • Inspirational and resourceful leadership with a proven track record of leading large teams over 100+ colleagues.
  • Excellent communication abilities with proven experience of influencing and motivating people at all levels.
  • Confidence managing senior stakeholder relationships, including delivering various communications to a high standard to an array of stakeholders.
  • Ability to understand and lead change, inspiring and obtaining commitment from colleagues.
  • Ability to understand and lead transformational change, including channel shift and moving demand into digital services.
  • Passion for building high-performing teams, actively promoting equality, diversity, and inclusion in the workplace.
  • Experience of driving excellent customer service, particularly in a telephony environment.
  • Ability to identify, interpret, and analyse information, including MI, and other data to identify areas for action, key risks, and performance hotspots.
Behaviours
  • Leadership
  • Managing a Quality Service
  • Changing and Improving
  • Making Effective Decisions
Benefits
  • Working for DWP will include benefits such as learning and development tailored to your role, an environment with flexible working options, a culture encouraging inclusion and diversity, and a Civil Service pension.
  • CMS is committed to the wellbeing of all colleagues, support includes wellbeing conversations, dedicated wellbeing advocates in each service centre, and our own intranet site offering a wealth of information, guidance, and support.
  • We value everybody and have active national network groups for race, disability, carers, wellbeing, faith and belief, and age.
  • CMS colleagues have the opportunity to join HASSRA, a vibrant and successful organisation that provides a first-class programme of competitions, activities, and benefits for its members.
  • Working hours are from 07:45 to 20:00 hours, Monday to Friday, and 08:45 to 17:00 hours on Saturday.
Hybrid Working

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home.

Important Information
  • Applicants should apply for suitable posts where they can travel to and from their home office location daily within a reasonable time.
  • Please be aware that this role can only be worked in the UK and not overseas. Relocation costs will not be reimbursed.

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