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Hospitality Services Supervisor
2 months ago
Get Golfing CIO, a sports charity organization, is seeking an experienced F&B Hospitality Supervisor to oversee the day-to-day operations of the food and beverage department. As an F&B Hospitality Supervisor, you will ensure exceptional service and customer satisfaction, working closely with the management team to develop and implement strategies to improve efficiency, enhance customer experience, and drive revenue.
Key Responsibilities
- Supervise and train F&B staff to provide a high standard of service to customers.
- Monitor and maintain the quality and consistency of food and beverage offerings, ensuring compliance with health, safety, and hygiene regulations.
- Manage inventory, stock control, and ordering to minimize waste and maximize profitability.
- Develop and execute strategies to increase customer satisfaction and loyalty, analyzing market trends and competitor activities.
- Collaborate with the management team to develop and implement marketing and promotional activities, enhancing brand visibility and reputation.
- Ensure seamless operations, handling customer concerns and complaints, and resolving issues effectively and in a timely manner.
Requirements
- Proven experience in a supervisory role in the food and beverage industry, with a strong track record of leadership and team management.
- Strong knowledge of food and beverage operations, including ordering, inventory management, and cost control, with a focus on efficiency and profitability.
- Excellent leadership, communication, and interpersonal skills, with the ability to work well under pressure and handle customer concerns professionally.
- Strong problem-solving and decision-making abilities, with a focus on driving business growth and improvement.
- Knowledge of health, safety, and hygiene regulations, with a commitment to maintaining high standards of quality and compliance.
- Flexibility to work weekends, evenings, and holidays as required, with a willingness to adapt to changing business needs.
Benefits
- Pension Plans
- Training & Development
- Free Golf
- 50% discount on food and beverage
- Staff referral programme
- Opportunities for Progression
