Product Operations Specialist

1 week ago

London, Greater London, United Kingdom QA Full time

About the Role:

We are seeking an experienced Product Operations Specialist to join our team at QA. As a key member of our product team, you will be responsible for developing and implementing an internal product communication strategy to maximize product understanding and usage.

Key Responsibilities:

  • Develop and maintain product documentation, including user guides, technical bulletins, release notes, FAQs, and in-app guides.
  • Host and manage product events, workshops, demos, and webinars for internal education on product features and updates.
  • Establish a product communications schedule and maintain cadence for timely, effective communication of releases and updates.
  • Support the implementation and upkeep of product tools and compliance standards.
  • Provide necessary product information and materials to Sales, Marketing, Legal, Finance, Customer Success, and Support teams.
  • Monitor insights and performance metrics and the effectiveness of internal communication activities, recommending improvements as needed.
  • Work remotely with global teams across multiple time zones.

Requirements:

  • Minimum 3 years of experience in product marketing, product management, technical writing, UX/UI, or a related field.
  • Experience in creating and executing communications strategies and processes.
  • Excellent writing and editing skills, with strong attention to detail.
  • Strong project management skills, with the ability to prioritize and manage multiple projects simultaneously.

About QA:

At QA, we believe in the importance of continuous learning and skill development. As a leading provider of tech training, we partner with organizations to help them stay ahead in a rapidly changing world. Our unique approach to learning combines instructor-led training, self-paced learning, and apprenticeships to create a comprehensive solution for our clients.

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