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Resident Liaison Officer
2 months ago
We are seeking a highly skilled and compassionate Resident Liaison Officer to join our team at Velocity Recruitment. As a key member of our Property Services team, you will be responsible for ensuring seamless communication between residents and our construction/property services team.
Key Responsibilities:- Serve as the primary point of contact between residents and the construction/property services team.
- Communicate project details, timelines, and updates to residents, ensuring they are well-informed and comfortable.
- Address and resolve resident concerns and complaints promptly and professionally.
- Coordinate access to properties for inspections, repairs, and construction activities.
- Assist in organising and conducting resident meetings, forums, and events.
- Maintain accurate records of resident interactions, feedback, and resolutions.
- Support the project team in ensuring minimal disruption to residents during construction and maintenance activities.
- Proven experience as a Resident Liaison Officer or similar role in the construction/property services industry.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Strong problem-solving and conflict resolution skills.
- Ability to maintain confidentiality and handle sensitive information.
We offer a competitive salary and a comprehensive benefits package. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
